Serving the Entire NYC Area • 212.795.3195 • 201.568.3569

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Delivery Policies


Holiday Delivery



To help assure on-time delivery during the busy holiday season, place your order at least 2 days prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day. We will still make every feasible attempt to fulfill your orders even if you do not meet this cutoff but cannot guarantee it.



Same Day Delivery



If you order by 2:00 pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday. We may be able to deliver same day even after that time but prefer all order to be received by then. For same day service on the weekend please order by 1:00pm on Saturday, and 12:00pm on Sunday. We cannot guarantee same day delivery on holidays. We recommend ordering at least 1 day before all major holidays. Minimum For Delivery: Due to costs of labor and logistics, we are unable to deliver any orders totaling less than $40. In Manhattan, our minimum for delivery is $75. Pick up from our store can be arranged for orders below minimum.



Specific Times



We are unable to guarantee delivery at a specific time, but we are normally able to deliver within four hours on orders. You may request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.



Delivery Times



Normal delivery times are 9am-5pm daily for orders going to a business, 7pm for orders to a residence, hotel, or hospital, and 3pm for orders going to a high school. During major holidays such as Valentine's Day and Mother's Day we operate extended hours and delivery times are 7am-9pm.



Areas We Serve



Flowers by Lili is proud to serve you from multiple locations throughout the NYC area. For that reason we deliver personally to many cities. For a specific list, scroll to the bottom of our site. However this list is not complete and depending on how busy we are we often accommodate requests to deliver outside of our normal delivery radius for a nominal additional cost. Just ask.



Manhattan Delivery Surcharge



Please be advised that any delivery to a Manhattan address incurs an automatic surcharge of $25 to offset our labor cost of needing to send 2 people out on every delivery due to lack of sufficient vehicular parking/standing spots throughout the city. Deliveries require one person to stay with the vehicle at all times. We appreciate your understanding in this matter.



Funeral Homes



These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home we will look it up for you. We normally contact the funeral home anyway to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions. If you have ordered for a funeral viewing on Sunday and it is too late to deliver on Saturday or Sunday, we will contact the funeral home to verify that there is a viewing or service on Monday and reschedule the order.



Banners Funeral Arrangements



Due to the time-sensitivity of delivering funeral orders, if a banner is not available, we will fill your order to value, substituting the banner with more flowers for an even fuller arrangement.



High Schools



High schools do not accept deliveries for students. Please send teacher's gifts to the high school and any student orders to their residence. Orders to high schools should be placed early because they usually must be received by 2pm.



Weekend Delivery Policy



Deliveries are available in most major cities on Sundays if ordered by 12pm in the recipient time zone. If we are unable to arrange for delivery on Sunday and time permits we will setup for delivery on Saturday, including Birthday and Anniversaries. If Saturday or Sunday is not available, then the order will be scheduled for Monday and we will inform you of the rescheduling (you will be contacted first before rescheduling a Birthday or Anniversary gift for Monday).



PO Boxes



We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.



If no one is home



Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.



Incorrect Addresses



If the recipient's address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. Flowers by Lili is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase. In addition, deliveries to a Manhattan address will incur an additional service charge of $25 which will be added to your total. This is to offset the costs of having to send 2 delivery people (one must stay with the vehicle) in order to accommodate the lack of parking/standing spaces throughout the city.



Canceling an Order



Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. To cancel or change an order that has not been processed, please call 201.568.3569.



Recipient may be contacted



In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.



Request to leave item at door



The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.



Recipient refusal of delivery



If the recipient refuses to accept a delivery, you will be held fully liable for the cost of the gift.



Card Messages



The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.


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